Terms & Conditions

Booking Conditions

Only after receiving the enclosed booking form along with payment of requested security bond will your reservation be confirmed in writing. Full payment includes rental charge, security bond and any supplementary facilities prior to rental commencement as described below. The person who signs the booking form shall be responsible for all payments in respect of the booking. Should final payment not be received by the due date, we reserve the right to cancel the booking and charge you cancellation costs set out below. If after you have confirmed your booking you decide to alter your arrival or departure dates we shall do our utmost to make the requested changes provided we are informed at least 10 weeks prior to the rental commencement. Some alterations may incur an administration fee of £30 per booking and if made within 10 weeks of rental commencement may be treated as cancellation where you will be subject to cancellation costs set out below.

Florida
Arrival & Departure
 Cyprus
Arrival & Departure
 Penalty For
Late Departure
Check in after: 16:00
Check out by: 11:00		 Check in after: 16:00
Check out by: 12:00		 £20 per half hour & loss
of Security Bond at our discretion.

Security Bond

On booking your holiday, the initial payment made is used as a Security bond against damages or consequential costs not allowed for in the rental charge. This is conditionally refundable within 28 days of your return to the UK. All or part of the security bond may be retained and further unlimited charges made to the person signing the booking form where we incur costs or damages as a direct result of your stay including, but not exclusive to; excess cleaning, replacement or repairs to the property or any of its contents, the pool, patio or grounds, loss of property keys, additional charges made by utility or service companies including telephone calls sustained during your stay, costs of arranging transport and associated accommodation arrangements for guests arriving after your departure where your actions have caused the properties unavailability.

Payments Required Florida Cyprus

Less than 10 weeks away:

Full payment plus £150 security bond

Full payment plus £50 security bond

More than 10 weeks away:

 £150 security bond
plus £150 at 20 weeks		 £50 security bond
plus £50 at 20 weeks

Cancellation

The party leader who signed the booking form must make cancellation in writing. In the event of cancellation the following charges will be levied;

Period before departure
that letter is received		 Charges expressed as
% of total rental cost
More than 70 daysDeposit only
70 - 42 days 50% or deposit, whichever
is the greater amount
41 - 29 days75%
28 - 15 days90%
14 days or less100%

Cancellation or Changes by Property Owner

Wherever possible, any changes made will be advised of without delay. Should circumstances arise, requiring your vacation to be amended or cancelled, we shall endeavour to offer a similar, alternative holiday home of the equivalent value. Should this not be possible a full refund will be made of all monies paid limited to that of the rental charge, we cannot be held liable for any costs or charges you or your party have or will incur as a result of cancellation or amendment of your holiday.

Management Company

Our management company ensures that the property is well cared for in our absence. Their name and telephone number will be sent to you prior to your holiday. They are on hand should you require any assistance during your stay at the property. In our absence you are required to accommodate any reasonable request, instruction or direction from their representatives in the interests of our home, their day-to-day operating requirements or arriving guests after you depart.

Complaints

Unfortunately, we are not always able to control the components of your rented accommodation and it is possible that an advertised facility may be withdrawn or changed due to circumstances beyond our control and for which we cannot accept liability. In the unlikely event during your holiday you wish to register a complaint of another matter, we cannot accept liability unless the property Management Company is immediately contacted, you receive a sufficient acknowledgment, then you follow this by writing to us when you return.

Force Majeure

Neither the property owners or our Management Company can be liable for any loss, damage or injury arising in connection with your stay in the rental home caused by matters outside of any reasonable control, including acts of God, War, civil disturbances, strikes or other industrial actions, acts of government, or any event beyond our control; and your claims here are the responsibility of your insurance terms and conditions

Travel Insurance

This is essential, never travel without a fully comprehensive travel insurance policy; your stay is not be permitted without this. We reserve the right to claim from you or your insurers any damages or costs that we cannot recover in any other way as a direct result of your stay.